#38 [Future of Law] - The Missing Art of Hospitality and a Legal Industry in Transition: a conversation with Taylor Smith, Director of Client Experience at Goodlawyer
#38 [Future of Law] - The Missing Art of Hospitality and a Legal Industry in Transition: a conversation with Taylor Smith, Director of Client Experience at Goodlawyer
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In this episode of the Goodlawyer Show, Matt Scrivens sits down with Goodlawyer's Director of Client Experience, Taylor Smith to discuss the historic lack of customer service in the legal industry, and what Goodlawyer is doing to change it. As you will hear, Taylor is not a lawyer by trade. Rather he cut his teeth in the hospitality industry, and has brought many of these sorely lacking best practices to the legal profession.
#38 [Future of Law] - The Missing Art of Hospitality and a Legal Industry in Transition: a conversation with Taylor Smith, Director of Client Experience at Goodlawyer
#38 [Future of Law] - The Missing Art of…
#38 [Future of Law] - The Missing Art of Hospitality and a Legal Industry in Transition: a conversation with Taylor Smith, Director of Client Experience at Goodlawyer
In this episode of the Goodlawyer Show, Matt Scrivens sits down with Goodlawyer's Director of Client Experience, Taylor Smith to discuss the historic lack of customer service in the legal industry, and what Goodlawyer is doing to change it. As you will hear, Taylor is not a lawyer by trade. Rather he cut his teeth in the hospitality industry, and has brought many of these sorely lacking best practices to the legal profession.